Return Policy

**Returns Policy**

We want you to be completely satisfied with your purchase from From Yaya LTD. If for any reason you are not satisfied with your order, we offer a hassle-free return process within 30 days of receiving your items.

**Eligibility Criteria:**

- Items must be unused, in their original packaging, and in the same condition as received.

- Personalized or custom-made items are not eligible for return unless they are damaged or defective upon arrival.

**Return Process:**

1. Contact our customer support team at yaya@fromyaya.co.uk within 30 days of receiving your order to initiate a return.
2. Provide your order number, a description of the item(s) you want to return, and the reason for the return.
3. Our customer support team will guide you through the return process and provide you with a return authorization and shipping instructions.

**Return Shipping:**

- The customer is responsible for return shipping costs, unless the item is damaged, defective, or there was an error on our part.

- We recommend using a trackable shipping method for your return to ensure its safe delivery.

**Refunds:**

- Once your returned items are received and inspected, we will issue a refund for the purchase price, excluding any shipping costs.

- Refunds will be issued using the original payment method and may take up to 14 to process, depending on your bank or credit card company.

**Exchanges:**

- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Please note that From Yaya LTD reserves the right to refuse any returns that do not meet the eligibility criteria mentioned above or if the return process is not followed correctly.

If you have any further questions or concerns about our returns policy, please don't hesitate to contact our customer support team at [customer support email].

Thank you for choosing From Yaya LTD. Your satisfaction is our priority.